Today's post is an idea I have lifted from one of my favourite management books. It is "First, Break all the Rules" by Marcus Buckingham and Curt Coffman. If you have not read this book, run, don't walk to the nearest bookstore or library and get a copy. It is fantastic. In the book they discover 12 questions that are most important to our employees. If your great employees have an answer for each of these, chances are they are happy and motivated and not looking to ditch you for the next job offer around the corner. If they don't have an answer for them, well, let's just say you should get your recruiting hat on quick. So without any further ado, here are the 12 measuring stick questions:
- Do I know what is expected of me at work?
- Do I have the materials and equipment I need to do my work right?
- At work, do I have the opportunity to do what I do best every day?
- In the last seven days, have I received recognition or praise for doing good work?
- Does my supervisor, or someone at work, seem to care about me as a person?
- Is there someone at work who encourages my development?
- At work, do my opinions seem to count?
- Does the mission/purpose of my company make me feel my job is important?
- Are my co-workers committed to doing quality work?
- Do I have a best friend at work?
- In the last six months, has someone at work talked to me about my progress?
- This last year, have I had opportunities at work to learn and grow?
Well there you have it. How well are you doing? How well are your managers answering these questions for your employees? Have you implemented some form of measuring stick in your workplace? If not you are leaving turnover and productivity to chance and unfortunately, I don't like your chances.
Jim
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